Privacy Policy

HouseWork Pros operates hwpservices.com to help homeowners, renters, landlords, property managers, and contractors manage home-service requests in Kentucky, Ohio, Indiana, and nearby service areas. This Privacy Policy explains what we collect, how we use it, and the choices available to you.

Information We Collect

When you submit a service request, we collect the information you provide, including your name, phone number, email address, service address, city, state, ZIP code, service category, description of the issue, urgency, property type, customer type, preferred contact method, uploaded photos or videos, and consent checkbox response.

We also collect request records that help us operate responsibly, including submission timestamp, IP address, landing page URL, UTM/source details, device or browser signals, and internal notes or lead status updates. Contractor applicants may submit company name, contact information, service areas, services offered, license information when provided, and onboarding details.

How We Use Information

We use information to receive and organize service requests, review location and service fit, route requests to local providers, communicate with homeowners and contractors, operate dashboards, prevent fraud or misuse, maintain consent records, troubleshoot the site, improve the platform, and comply with legal or business record obligations.

How We Share Information

We may share submitted request details with a matched local service provider so that provider can review and follow up on the request. Providers are independent businesses and are responsible for their own estimates, scheduling, work, licensing, insurance, permits, and customer relationship.

We may also share information with service providers that help us run the platform, such as website hosting, Supabase database and storage, email delivery, future SMS delivery, analytics, security, customer support, legal, accounting, or business operations vendors. We may disclose information if required by law, to protect rights or safety, or in connection with a business transfer.

We do not share request information with unrelated data brokers. Lead routing may involve compensation from participating providers when a request is assigned, sold, credited, or otherwise managed through the platform.

Texts, Calls, and Emails

We do not send homeowner call, text, or email follow-up unless the consent checkbox is selected. You may opt out of text messages by replying STOP, and you may opt out of marketing emails by using unsubscribe instructions or contacting us. Message and data rates may apply.

Photos and Uploaded Files

Photos and videos can help explain a service issue. Please avoid uploading sensitive personal information, financial documents, identification documents, medical information, or images of people who have not agreed to be included.

Cookies, Analytics, and Source Tracking

We may use cookies, pixels, analytics tools, and source tracking to understand how visitors reach the site, measure marketing performance, prevent abuse, and improve the request flow. UTM source, campaign, medium, keyword, and landing page information may be stored with a submission.

Retention and Security

We keep request, consent, contractor, and operational records for as long as needed to operate the platform, support customers and providers, resolve disputes, maintain compliance records, and meet business or legal requirements. We use reasonable administrative, technical, and organizational safeguards, but no online system can be guaranteed to be completely secure.

Your Choices

You may contact us to request access, correction, deletion, or an update to your information. We may need to keep certain records where required for security, dispute resolution, consent documentation, legal compliance, or ordinary business records.

Kentucky, Ohio, and Indiana Users

The platform is intended for service requests in Kentucky, Ohio, Indiana, and nearby markets. We handle privacy requests and consumer concerns in a practical, good-faith manner and will honor rights that apply under federal law and the laws of the state connected to your request.

Children

The site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Contact

Questions about this Privacy Policy or your information can be sent to tj@hwpservices.com.